Dagmar Vlahos is a Lean professional at the University of New Hampshire. She is interviewed by Patrick Adams for his podcast, The Lean Solutions Podcast. She discusses their improvement program on campus, how they converted to online training for staff to deal with COVID, and how that has had an impact on the speed of improvements (such as digital signature approvals).
Listen to the entire podcast at https://overcast.fm/+eAqjE9fNA