Written by Applying lean to government is a movement in its early stages. Lean thinking applied to public service processes can help deliver more value to customers, namely citizens. Lean management makes work processes better so government becomes more effective and efficient. That means government should engage all public servants in lean thinking and practice to tap their creativity and wisdom in order to continuously improve services.
Some examples include:
- Washington State government tracks the impact of using lean principles to create a work culture that encourages respect, creativity, and problem solving to identify and eliminate waste.
- Melbourne Australia has been using lean principles for several years to cut waiting time for sports permits, save time and money on fixing parking meters, and free up an extra 50 minutes daily for nurses in the city’s maternal child health services to spend with customers.
- Detroit Mayor Mike Duggan asked a crowd of 800 business leaders to teach lean principles to city employees so they could improve core processes like response times to police calls or water main breaks.
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