Written by On the second part of my visit to Nakano City (see Part 1 and Part 3), I had a chance to visit two areas of the ward office to talk to the area managers and see first-hand the improvements they have put in place.
As I wrote in my previous post, it was inspiring learn how a government bureaucracy is focused on delivering excellent customer service (omotenashi) thorough developing their people and creating an environment where both small and big improvement ideas are celebrated.