Iowa Utilities Board Electronic Filing System Process Kaizen Event

A lean event was conducted to look at the Iowa Utilities Board’s (IUB) current electronic filing process from the time a record is submitted through retention. The goal was to increase efficiencies, reduce process time from submission to user availability by 50%, and to achieve 100% compliance with retention standards. The event plan resulted in a 40% increase in value added activities, a 30% reduction in total steps, a 30% reduction in decisions, and a 40% reduction in loop backs.

These were accomplished through:

  • reduced records center processing steps
  • more standardization built into the process to reduce errors
  • more automation
  • eliminated duplicate copies of documents
  • more secure logon procedures
  • creating an ongoing committee to review functionality of system

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