Written by No process is ever going to be perfect, but there is value in continuously improving whatever can be made better. For the past few years, the Motor Vehicle Division has been looking at its processes using tools related to Lean Six Sigma to eliminate waste and improve quality.
Nearly two years ago, the Office of Driver Services used one of the Lean Six Sigma tools, the Kaizen process, to refine the way applicants receive temporary restricted licenses. In this Kaizen exercise, employees mapped out the current process and found ways to eliminate redundancy and reduce the customer wait times.
Read more at:Â https://www.iowadot.gov/inside/INSIDE%20November%202012.pdf