Intern Onboarding Process Quality Improves by 25% at City of Denver DHS

After taking the Peak Green Belt Training, Rachel Lindgren identified an area of improvement with her team & partners, improving the overall quality of the “Intern Trails Onboarding Process” by 25-30%.

Interns were frustrated that they weren’t getting their computers and gaining access to TRAILS until well into their internship (2-3 months). This delay in access to essential resources impacts their ability to engage in their learning process.

They created a current state and future state map, and developed standard work to better identify intern start dates before the interns’ actual start dates. The new process sends all intern information to the IT technician, who will assign a laptop in a more efficient timeframe.