Improving processes for good in East Africa – World Vision International

This article describes World Vision’s motivation, context, experience, and learning in improving processes in East Africa. It demonstrates that Lean and Six Sigma TQM approaches apply to an international non-governmental organization (INGO) operating in East Africa, and that they can deliver significant process improvements.

They were able to:

  • decrease costs for mosquito nets and office supplies $11,000 per month (28%)
  • reduce time to hire new staff from 130 days to 41 days (68%)

Download the full report and see all the improvements at: