This article describes World Vision’s motivation, context, experience, and learning in improving processes in East Africa. It demonstrates that Lean and Six Sigma TQM approaches apply to an international non-governmental organization (INGO) operating in East Africa, and that they can deliver significant process improvements.
They were able to:
- decrease costs for mosquito nets and office supplies $11,000 per month (28%)
- reduce time to hire new staff from 130 days to 41 days (68%)
Download the full report and see all the improvements at: https://www.wvi.org/sites/default/files/Improving%20processes%20for%20good%20in%20East%20Africa.Final%20to%20share.2013-08-29.pdf