Improvements to Processes Directs Money Back to Families in Need

The Denver Human Services Child Support Department started an effort to re-organize their struggling team and to start focusing on what they called “Category 3” cases (cases where a non-custodial parent was not paying child support).

By reorganizing this team and focusing on these cases they were able to go from collecting almost $200,000 in child support in 2013 to $2,885,929.13 in 2015, more than $2.5 million in increased payments.

The success of the reorganization has increased team productivity and it directly impacts Denver families in need. The increase in payments being received means more resources for families like food and school supplies.

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