How to Apply Lean to the State of Vermont – Gemba Academy Interview with Justin Kenney

Justin Kenney works for the state of Vermont as a Budget and Performance Analyst, explains how he and his team leverage continuous improvement at the government level. He shares an example of moving away from a paper-based employee donation process to an automated online process. They also discuss the Department of Motor Vehicles (DMV) experiences in Texas and Vermont. He also discusses a combined approach of Lean and Results Based Accountability (RBA). He also gives advice to those applying Lean in other government agencies.

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