Written by The ultimate goal of government is to invest taxes collected into long term societal value to citizens and deliver better services to citizens through continuous improvement and operational excellence.
The 1st of a 2 part series details five key applications of using Minitab statistical software and Six Sigma methods:
- Improving public service quality
- reducing downtime in critical services
- empowering employees through training
- eliminating waste for cost savings
- optimizing supply chain management
They also include specific examples from various federal agencies illustrate the successful implementation of Six Sigma tools like Statistical Process Control (SPC), Failure Modes and Effects Analysis (FMEA), and Value Stream Mapping (VSM).
In the 2nd part of the series, they go into more details about 3 specific projects:
- Visa processing (improving fingerprint quality)
- Coin production (maintaining consistent dimensions)
- Disaster response (optimizing emergency response times)
This article highlights the use of additional Minitab tools, such as Attribute Agreement Analysis and Design of Experiments.
Article 1: https://blog.minitab.com/en/government-agencies-use-six-sigma-1
Article 2: https://blog.minitab.com/en/government-agencies-use-six-sigma-part-2