Gov. Ricketts Highlights Process Improvement Successes during State’s Coronavirus Response

Governor Pete Ricketts and the Nebraska Department of Administrative Services (DAS) highlighted process improvement successes in Nebraska state government related to the State’s coronavirus response. 

The Center of Operational Excellence (COE) is a division within DAS and leads an enterprise-wide effort to instill a culture of continuous improvement throughout state government.  The COE utilizes Lean Six Sigma (LSS) methodologies to train State teammates in process improvement practices.  This training equips them to complete projects in a more effective and efficient manner in order to maximize State resources. 

Using these Lean Six Sigma methodologies, the State of Nebraska had the following results:

  • DAS created a PPE portal to ensure reliable PPE distribution throughout the state. A National Emergency Management Association July 2020 report showed that Nebraska was the first state to have a 120 day surplus of critical PPE ready for distribution to those who need it.
  • The Nebraska Department of Health and Human Services (DHHS) implemented the Nebraska Accommodation Project (NAP) created a one-stop portal to provide the necessary resources to find temporary housing for Nebraskans needing a safe place to quarantine or isolate. 
  • The Nebraska Department of Labor (NDOL) was able to pay out 85.3% of new unemployment claims within 28 days and 76.1% of these claims in 21 days during the period of the pandemic with the highest volume of claims.
  • They were able to provide reemployment services to 2,462 Omaha customers in a 40-day window.

“In 2019 we created the Black Belt Program to establish a team of continuous improvement experts to tackle the most pressing issues across the State,” said COE Director Matthew Singh.  “This team has helped with several successful process improvement projects, including the creation of a One Stop License Portal for state businesses, and we are looking to add even more individuals to the Black Belt team by the end of the year.”

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