Processing an offender in the State of Connecticut from intake, booking, recording, transferring, procurement through discharge was filled with numerous errors and potential risks.
A kaizen event team was put together a process map to visualize the waste and opportunities. They identified a future and ideal state. Actions include collaboration with Department of Motor Vehicles and small improvement that each department could implement in their areas.
You can watch the 5-minute video called “DOC Offender Identification Process” at https://www.gembaacademy.com/guests/state-of-connecticut