Gay Chulajata works for the City of Denver, and helps business owners navigate the process of becoming a certified small/minority/women owned business (among other types). This allows them the opportunity to join a competitive pool of other business owners and bid on City-related contracts that involve construction or professional services.
As a woman, a minority, and a small business owner herself, her goal is to make the process as smooth and easy as possible for her customers, and to set them up for success when the time comes to bid on a contract.
One of the innovations was about making it easier to process Personal Net Worth forms, which contain information that decides if a firm is eligible for a small business certification. The process is difficult for customers to complete, and even more difficult for staff to intake and finalize. They cut the internal staff process time down from 1 hour to 2 minutes!