Denver Sheriff Department Improves Inmate Request Process

The Denver Sheriff Department (DSD) improved the “Inmate Request Process,” through a very visual & innovative solution. Led by JaQuale Brooks and her team at Denver’s county jail, they collaborated with DSD deputies & other DSD units to identify the inmates’ needs through brainstorming sessions, action plans, innovation forms, and consistent management of project check-ins.

Now, it takes 45% less time to deliver & receive an information/resource packet. Instead of tracking down the team (DSD) & requesting packets, inmates intuitively (via visual tools) access resource packets via information stations set in most pods of the county jail.

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