Connecticut Dept of Administrative Services Helps Agencies Work Together and Change the Culture Through Lean

The State of Connecticut Department of Administrative Services (DAS) established a lean facilitator role to help expand the use of Lean in their organization to better serve other agencies and taxpayers. Jason Crisco describes the steering committee (DAS Lean Council) they set up, and some of the projects and events they have worked on in the past few years.

In addition to projects highlighted in previous videos (CATMAN and supplier diversity program), they are also trying to develop more facilitators that can allow each agency to be more self-sufficient.

In one project he highlights, they were able to reduce the school construction process significantly, to give municipalities more accurate quotes for their budgets.

He likes to use the quote, “If this is always the way we’ve done it, then there is always a way to change it”

You can hear more about their program by watching the video called “DAS Spreads Lean Thinking” at