Connecticut Department of Consumer Protection Streamlines Business Licensing Processes

Starting in 2015, the Connecticut Department of Consumer Protection conducted Lean projects focused on business licensing processes.

  • Improved real estate school approval process from paper-based to digital
  • Reduced food manufacturer inspection time
  • Reduced home improvement registration application for contractors from 8 weeks to 2 weeks
  • Streamline charity application process to focus on paid solicitor employment in more detail
  • Improved charity BINGO documentation process by moving from a paper-based weekly report to a quarterly online report
  • Reduced effort to perform background checks for casino operations

You can watch the 8-minute video called “2016 Lean Showcase – Department of Consumer Protection” at