Connecticut DEEP Shares Long-Term Keys to Lean Success

Nicole Lugli is the DEEP Lean Coordinator. DEEP started its Lean Journey in 2008 and has withstood through 4 different commissioners (video filmed in 2016).

Over the years, they have expanded their improvements outside of their agency, to optimize an entire value stream through interagency lean events. These events have helped breakdown silos and barriers between agencies better than previous attempts. They also helped establish a statewide agency to help organize and identify opportunities within the State of Connecticut.

They are now looking at conducting smaller lean events, instead of the standard 5-day event.

One of the keys to their long-term success and sustainment of the program is education. About 50% of their staff is trained on Lean, and 40 staff have been trained in Advanced Lean Principles. Another key is to keep management engaged in selecting projects based on priorities.

You can watch the 11-minute video called “DEEP’s Lean Coordinator” at