City of Coral Gables Looking Inward and Outward

The City of Coral Gables (FL) IT department worked together on response times and efficiencies with a Lean Six Sigma improvement project. The process empowered their team to look inward and outward, identifying opportunities that could make a difference over a short period of time.

One initiative was to dedicate assigned IT liaisons to each city department. This helped build better channels of communication and improve response times, which increased customer satisfaction.

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