New York state, with assistance from Toyota’s TSSC group, made its government more responsive and efficient through an innovative approach — quickly becoming a role model for other state governments. They were able to reduce findings from 7.3 to 3.7, and time to issue certificates from 137 to 28 days. They also reduced day care […]
Matt Newhouse from the LA County Registrar/Recorder County Clerk is improving the flow of Election Day, to reduce waste to speed up troubleshooting during elections. He initiated an “Idea Board” to help reduce waste to speed up troubleshooting during elections. A squad of Election Day Troubleshooters within LA County help to open polling areas if […]
Written by Brion
Willy Vandenbrande, founder and president, QS Consult, tells quality professionals they are in a perfect position to take on their organizations’ Social Responsibility (SR) initiatives, and that SR fits well into the future of quality. He discusses how achieving “quality of life” should include the entire ecosystem, not just optimizing one species (humans) at the […]
Written by Brion
by Brion Hurley The 5th Annual IISE Sustainable Development Division volunteer event took place at the Greater Pittsburgh (PA) Community Food Bank on May 20, 2017. Read about last year’s volunteer event here. A total of twenty-nine (29) conference attendees arrived one day in advance of the IISE Annual Conference, in order to volunteer their industrial […]
Written by Brion
To provide support for the vision of the “Best Run Government,” King County in Washington (near Seattle) felt that integrating Lean and process improvement concepts was a necessity. The message was that instead of accepting the status quo, leaders should be bold, challenge the process and work to make processes, products and services as good […]
Written by Brion
Peter Hutchinson, managing director of Accenture’s public services strategy, was a keynote presenter at the 5th annual Washington State Government Lean Transformation Conference. The conference, hosted by Washington Gov. Jay Inslee’s Results Washington team, annually draws about 2,000 people to discuss efforts and strategies to continuously improve government services and outcomes. This 10 part video […]
Written by Brion
DEEP Improves Multi-Family Residential Building Weatherization and Energy Efficiency – Gemba Academy
Research analyst Brian Biernat from the State of Connecticut Department of Energy and Environmental Protection (DEEP) is interviewed by Ron Pereira from Gemba Academy about how his department looked to streamline the process for providing funding to multi-family residential building owners to help weatherize and save energy for their residents. They conducted a week-long lean […]
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Environmental analysts Elaine DeSalvo and Brent Madho from the State of Connecticut Department of Energy and Environmental Protection (DEEP) discuss improvements made in 2015 to reduce times by 20% in the application review process. A weeklong lean event was conducted, and actions were implemented over the next year. Process steps were reduced by 34% (too […]
Written by Brion
The State of Connecticut Department of Motor Vehicles (DMV) shares some lean improvements at the 2016 Lean Showcase with Gemba Academy. Johnnine Dominique and Cindy Zuerblis summarize the work done over the past 6 years to modernize operations and move services online (taxes, dealer registration, suspension fees, license appointments) to reduce waiting time and transportation. […]
Written by Brion
In 2011, legislation was passed to spearhead lean thinking across the State of Connecticut. The program was originally rolled out by April Capone in 2012 with the assistance of the Lean Enterprise Institute (LEI), and a full-time role position was created and filled in Nov 2013 by Alison Fisher. Ron Pereira from Gemba Academy attended […]
Written by Brion