Strategic Thinking Yields Continuous Improvement for Mid-America Transplant

Mid-America Transplant is a private, nonprofit organ procurement bank that works with its partner hospitals to procure donated organs and tissues and then provide them to transplant centers and tissue processors. Mid-America Transplant uses data from customers to determine their satisfaction with the donation process. Customer complaints per case have been close to zero since […]

Lean Approach for Reducing Bedside Waste at Hershey Medical Center

The Pediatric Intensive Care Unit (PICU) leadership team and clinical nurses at the Penn State Hershey (PA) Medical Center sought to reduce system waste by redesigning the unit’s acquisition, distribution, and storage of supplies. After discussions, they implemented the following methods: Developed an interprofessional supply and distribution process to decrease supply waste. Reviewed supplies available […]

Fallon Clinic Addresses Wait Times

A widespread problem in physician practices is excessive wait time in the reception area and exam room. At Fallon Clinic, the team found that they could greatly reduce the number of complaints about wait time by merely informing patients when physicians were running behind schedule. Just by communicating with patients about delays, staff members could […]

Lean Transformation at LifeShare Donor Services of Oklahoma – LEI website

Jeff Orlowski, President and CEO of the nonprofit organization LifeShare Transplant Donor Services of Oklahoma, talks about the unique challenges LifeShare team members face every day, how lean helps his team deliver on its nonprofit mission, and how his own views on leadership have been informed by lean thinking and practice. Read more at LEI: https://www.lean.org/LeanPost/Posting.cfm?LeanPostId=392

Training future public health practitioners in Kyoto

The School of Public Health at Kyoto University has fully adopted JMP® software for lectures and laboratory courses in its Department of Biostatistics. The school aims to train future public health practitioners with varying educational backgrounds in the statistical concepts they will need to execute a research plan in the field. Students use JMP® Pro software in […]

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