Book Review: “We Don’t Make Widgets” and Other Myths about Improving Government

by Brion Hurley One of the more popular books related to process improvement in government is “We Don’t Make Widgets: Overcoming the Myths That Keep Government from Radically Improving” by Ken Miller. Ken Miller, who also wrote Extreme Government Makeover, is the founder of the Change and Innovation Agency, a firm dedicated to increasing government’s […]

Performance Improvement Journeyman; from manufacturing to government and nonprofits

by Brion Hurley Kieran Mohammed started his Lean Six Sigma journey as an operations manager in manufacturing. His early years taught him how performance success relies on the development of and collaboration with people. Along with his experience as a performance improvement consultant and program analyst in government, he has tailored his own unique approach […]