Improving Government, Healthcare and NGOs with Clare DiFrisco

Clare DiFrisco is a Lean Six Sigma Master Black Belt and owner/co-founder of Cannsult, a consulting firm based in the US and Australia. She discusses her experience in the emerging cannabis industry, her work with many different government agencies and nongovernmental organizations (NGOs), her work with public and private healthcare organizations and even some work with […]

Care for People & Animals Drives Improvement at San Diego Humane Society

Hosts Tracy O’Rourke and Elisabeth Swan interview Audrey Lang (Sr. Vice President of Organizational Development) and Tina Nguyen (VP of Employee Engagement) from the San Diego Humane Society. It’s an open-admission private nonprofit animal shelter in the San Diego County area to care for over 50,000 animals. They describe how their care-centered culture improves their […]

Lessons Learned in Applying Improvement Methods to the Public Sector with John Corliss

John Corliss created and established the IISE Sustainable Development Division back in 2012. He shares his 40+ years of experience applying Industrial and Systems Engineering improvement tools and problem-solving methods to the public sector. This focus on government and public sector is often overlooked for new graduates or Industrial and Systems Engineering students looking at […]

Importance of Leadership Systems for Improving Nonprofits and Government

Daniel Edds is a Lean Leadership consultant and author. We discuss his work with nonprofits, government agencies and manufacturing companies. His recent focus is the importance of creating a strong leadership system to create proper structure and support of your continuous improvement methods. Listen to the podcast interview: https://leansixsigmaenvironment.org/index.php/e078-importance-of-leadership-systems-for-improving-nonprofits-and-government/ You can watch the full video […]

City of Fort Collins Recognized for Income-Qualified Assistance Program Improvements

The City of Fort Collins in Colorado (USA) has been on a continuous improvement journey since 2010. They made great progress on their Income-Qualified Assistance Program (IQAP) to help residents pay their utility bills, and were recognized as the 2020 winners of the IISE Excellence in Sustainable Development Award. Starting with a baseline of 10% […]

City of Fort Collins Income-Qualified Assistance Program (IQAP) Participation Improvement Project

Pete Iengo and Jamie Gaskill from the City of Fort Collins (Colorado, USA) worked on an improvement project on the Income-Qualified Assistance Program (IQAP) to help residents pay their utility bills. For their efforts, they were recognized as the 2020 winners of the IISE Excellence in Sustainable Development Award. Starting with a baseline of 10% participation […]