In 1993, the City of Coral Springs, in Florida, began its journeyto be a high-performing “municipal corporation,” a city government following a corporate management model. And, much like a business, Coral Springs is customer focused and data driven. The city’s organizational culture is reflected in its four core values: Customer focus—demonstrate a passion for customer service Leadership—establish […]
A Six Sigma project was conducted with the Fort Worth Habitat for Humanity (now called Trinity) to reduce the cycle time from Final Inspection to Permanent Electric Meter being set for new homeowners. The goal was to reduce the time from an average of 15 days down to 10 business days, to reduce the homeowners […]
Written by Brion