Toyota Launches National Program to Expand Efforts to Help Schools, Hospitals and Community Organizations

At the Clinton Global Initiative Meeting, Toyota announced that they will be working with up to 20 community organizations across the United States in the first year to help improve performance. They will begin with the St. Bernard Project, a New Orleans recovery organization that employs returning war veterans, AmeriCorps members and volunteers to rebuild […]

Lean Six Sigma Boosts United Nations Peace Keeping Operations – PEX Interview with Donna Maxfield

Interview with Donna Maxfield, Chief of Staff for the United Nations Departments of Peacekeeping Operations and Field Support. She describes how the UN is using Lean Six Sigma to improve the efficiency of its peacekeeping operations. Improvements were made in speeding up reference and medical clearance checks, and aligning roles and responsibilities. Read more at: […]

Big Brothers Big Sisters of Edmonton Reduce Overtime and Increase Volunteers

A look at how productivity and process improvement has impacted the operations of an Alberta not-for-profit organisation, Big Brothers Big Sisters of Edmonton. See how process improvement can positively affect any workplace, even an office environment. Results led to volunteers signing up 50% faster, overtime being reduced by 65%, and happier staff with less sick […]

A Smarter Approach to Fundraising

As government funding shrinks and many corporate donors also cut back on charitable giving, it’s a challenging time for the nonprofit world – and more organizations are turning to direct-mail solicitations. That makes things particularly tough for the rescue mission, which has traditionally brought in a strong share of direct-mail donations in the Charlotte area. […]

The City of Coral Springs receives National Quality Award

In 1993, the City of Coral Springs, in Florida, began its journeyto be a high-performing “municipal corporation,” a city government following a corporate management model. And, much like a business, Coral Springs is customer focused and data driven. The city’s organizational culture is reflected in its four core values: Customer focus—demonstrate a passion for customer service Leadership—establish […]