Book Review: Practical Innovation in Government

I wasn’t sure what to expect when I ordered the book, “Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations” through Audible. But I was pleasantly surprised, and actually listened to it a second time to make sure I didn’t miss anything. If you work in government, or process improvement, you will definitely […]

Marion County Cohort Addressing Under-represented Black Women in Six Sigma

Indiana University-Purdue University Columbus (IUPUC) Center for Business and Economic Development has partnered with the Six Sigma Racial Equity Institute (SSREI) to help Black women in Indianapolis and Marion County earn their Six Sigma Green Belt certification. “What we’re doing with the Six Sigma for Racial Equity Institute is taking the power of data analysis […]

Detroit Nonprofit Furnished 10 More Homes with Lean Partnership – Lean Enterprise Institute

Humble Design Detroit (HDD) furnishes homes for individuals and families transitioning out of homelessness. They furnished ten more homes in 2021 than they did in 2020, an increase that the community service organization previously couldn’t imagine. They don’t plan to stop there: HDD is aiming to provide an additional 12 homes in 2022. The improvement […]

Making the World Better by Advancing Lean Thinking and Practice – Lean Enterprise Institute

The James P. Womack Scholarship and Philanthropy Fund (JPW Fund) was created with the goal of creating and providing innovative gemba-based learning opportunities in order to develop more lean thinkers. The Fund epitomizes the use of lean principles and practices, including eliminating waste in work processes, going to the gemba, using plan-do-check-act (PDCA) problem-solving based […]

Lean IT in Benin’s public administration reduces dropped calls and increases customer satisfaction

The Agency for Information Services and Systems (Agence des Services et Systèmes d’information – ASSI) is a government agency that has been engaged in the digital transformation of Benin since 2016. What were the problems? They struggled to develop clear objectives, standardize processes, better manage the different types of requests received, and measure the work […]

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