Algonquin College chose their Recruitment through Registration process as their first Lean project. It was a cross-departmental process that created value for their clients from the moment they showed interest in the College until they registered as students. The college started the project by using the Enterprise Value Stream Mapping™ Tool. The key elements of […]
The paramedic crew at Western Cape Government Emergency Medical Services (EMS) serve some of the toughest areas in Cape Town. They wanted to rethink the way they work by streamlining how they serve patients and free up resources using a process map. They are learning to think through the issues in a structured way, following […]
San Francisco Public Library (SFPL) employs approximately 900 staff. On average, hiring a librarian takes about six months, and SFPL can have as many as 90 hiring processes in progress at any one time. A long hiring process causes roles to remain empty and results in fewer library staff available to assist patrons. SFPL partnered […]
Indianapolis Animal Care Services (IACS) protects and promotes the health, safety, and welfare of pets and livestock in Marion County (which serves Indianapolis, Indiana). Animal Care Officers (ACOs) are unable to meet the high demand of the City-County’s citizen calls, resulting in a growing service call backlog. The annual call volume for these service calls […]
King County Wastewater Treatment Division successfully improves the Capital Design process featuring Roger Browne, an Engineering Supervisor. Roger realized that since the Wastewater Treatment Division was short on staff, they had to find a way to reduce the time it took to deliver capital improvement projects in order to free up resources to get more […]
Toyota’s North American headquarters in Plano has a small group of dedicated improvement professionals with a specific set of skills. Their role is to share Toyota’s “secret sauce” with society, which is their Toyota Production System. The Toyota Production System Support Center (TSSC) is a 16-person team that shares Toyota’s culture of empowering employees to […]
The Algonquin College Lean effort, which began in 2005, continues to make inroads. An improvement team collected and analyzed data to gain a better understanding of demand patterns. This has allowed the department to maximize their outreach activities without increasing wait times for face-to-face sessions. Each year the College aims to start 12 -15 new […]
Gay Chulajata works for the City of Denver, and helps business owners navigate the process of becoming a certified small/minority/women owned business (among other types). This allows them the opportunity to join a competitive pool of other business owners and bid on City-related contracts that involve construction or professional services. As a woman, a minority, […]
The team wanted to improve the Illinois Tollway’s hiring process that was 95% paper-based and would take over 10 months to fill a position. They were also facing a high turn-over rate, lack of technological assistance, and low applicant alignment to position needs. They created a Future State Map of what they wanted the process to be […]
Purdue University graduate Lauren Neder moved to Haiti to help navigate cultural and logistical challenges at Imagine Missions school, and help establish multiple programs to address sustainability in the island nation. Her background in Industrial Engineering and work experience at Frito Lay came in handy in providing opportunities to orphans at the school. She was […]