King County Wastewater Treatment Division successfully improves the Capital Design process featuring Roger Browne, an Engineering Supervisor. Roger realized that since the Wastewater Treatment Division was short on staff, they had to find a way to reduce the time it took to deliver capital improvement projects in order to free up resources to get more […]
Toyota’s North American headquarters in Plano has a small group of dedicated improvement professionals with a specific set of skills. Their role is to share Toyota’s “secret sauce” with society, which is their Toyota Production System. The Toyota Production System Support Center (TSSC) is a 16-person team that shares Toyota’s culture of empowering employees to […]
Written by Brion
The Algonquin College Lean effort, which began in 2005, continues to make inroads. An improvement team collected and analyzed data to gain a better understanding of demand patterns. This has allowed the department to maximize their outreach activities without increasing wait times for face-to-face sessions. Each year the College aims to start 12 -15 new […]
Written by Brion
Gay Chulajata works for the City of Denver, and helps business owners navigate the process of becoming a certified small/minority/women owned business (among other types). This allows them the opportunity to join a competitive pool of other business owners and bid on City-related contracts that involve construction or professional services. As a woman, a minority, […]
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The team wanted to improve the Illinois Tollway’s hiring process that was 95% paper-based and would take over 10 months to fill a position. They were also facing a high turn-over rate, lack of technological assistance, and low applicant alignment to position needs. They created a Future State Map of what they wanted the process to be […]
Written by Brion
Purdue University graduate Lauren Neder moved to Haiti to help navigate cultural and logistical challenges at Imagine Missions school, and help establish multiple programs to address sustainability in the island nation. Her background in Industrial Engineering and work experience at Frito Lay came in handy in providing opportunities to orphans at the school. She was […]
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Brevard County completed two Lean Six Sigma improvement projects focusing on inspection efficiencies. The goal was to make the process of home inspections as seamless as possible. After working with the Lean Six Sigma group and making some changes with their processes they have had the following outcomes: Customers can schedule their own inspections and […]
Written by Brion
After receiving many calls from angry taxpayers who were forced to pay extra interest and penalties on their mortgages. Mortgage payment deadlines were being mailed, but due to outdated information in their system, many taxpayers weren’t receiving these notices. Mail blow backs were likely responsible, which are are any returned mail that was unable to […]
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Abigail Calderon is the Administrative Assistant and Lean Six Sigma Consultant for the Administrative Bureau of the LA County Clerk’s office. Jennifer Storm works in the Budget Section of the office. When Abigail filled out a Technical Service Request form, she realized the process required her to complete the form twice—once on paper and another […]
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Jess Orr, an experienced process improvement facilitator at Envision Solutions was asked to assist with a local nonprofit that worked to provide food and shelter to the homeless population. She met with the executive director and shelter operations manager, and determined that there was a critical need to standardize and document the daily homeless shelter […]
Written by Brion