Lean Kaizen Streamlines Temporary Restricted License Application Process at Iowa DOT

Over the years, Iowa state government has been involved with numerous improvement processes, with varying degrees of success.  One improvement tool now in action in the Iowa DOT’s Motor Vehicle Division (MVD) is the Kaizen process, supported by the Iowa Department of Management’s (DOM) Office of Lean Enterprise. Mark Lowe, MVD director, says his group […]

Improving the Procurement Process at UTPA

The University of Texas Pan American (UTPA) encourages students to “Prepare, Discover, Transform.” As the University has become highly successful, it now struggled to support the demands of the increased volume of a growing regional University. A 3-day Value Stream Mapping event was held to focus on the procurement process.  With this detailed view of […]

City of Newton Improves Payroll Efficiency & Accuracy

Newton, Iowa, a community of over 15,000 people in Central Iowa, has received national attention for its community’s low unemployment rate, job opportunities, and affordability. The City of Newton struggled with an outdated payroll process for years, their inconsistent process resulted in errors and costly rework. Lean consultants and the staff collaborated to standardize forms and […]

Safeguarding the Skies

The Federal Aviation Administration (FAA ) analyzes air traffic data to help planes keep their distance and improves automation of air traffic systems and supports air traffic controllers with more accurate and timely information. The FAA uses JMP® statistical discovery software to retrieve and examine millions of pieces of data from its air traffic control […]

A Smarter Approach to Fundraising

As government funding shrinks and many corporate donors also cut back on charitable giving, it’s a challenging time for the nonprofit world – and more organizations are turning to direct-mail solicitations. That makes things particularly tough for the rescue mission, which has traditionally brought in a strong share of direct-mail donations in the Charlotte area. […]