Making the World Better by Advancing Lean Thinking and Practice – Lean Enterprise Institute

The James P. Womack Scholarship and Philanthropy Fund (JPW Fund) was created with the goal of creating and providing innovative gemba-based learning opportunities in order to develop more lean thinkers. The Fund epitomizes the use of lean principles and practices, including eliminating waste in work processes, going to the gemba, using plan-do-check-act (PDCA) problem-solving based […]

Six Sigma Racial Equity Initiative in Indianapolis – Innovation, Agilité & Excellence Podcast

Joy Mason discusses her background, and her work creating the Six Sigma Racial Equity Initiative with podcast host Veronica Marquez. The initiative is designed to upskill Black women in the Indianapolis community with strategies and tools for critical thinking and complex problem-solving. Each program cohort includes training and certification provided by a local university. The […]

Lean IT in Benin’s public administration reduces dropped calls and increases customer satisfaction

The Agency for Information Services and Systems (Agence des Services et Systèmes d’information – ASSI) is a government agency that has been engaged in the digital transformation of Benin since 2016. What were the problems? They struggled to develop clear objectives, standardize processes, better manage the different types of requests received, and measure the work […]

Private and Public Sector Continuous Improvement with Drew Erdmann – The Lean Solutions Podcast

Patrick Adams interviews Drew Erdmann, who served as the chief operating officer of the state of Missouri from February 2017 to April 2021. Under two governors, he was responsible for leading the management transformation across the state of Missouri’s 16 Cabinet departments, which equates to roughly 45,000 employees. He talks about his private and public […]

Process Improvement in Education, Nonprofit and Government Sectors with Tracy O’Rourke

In the Lean Six Sigma for Good podcast, Tracy O’Rourke shares her background with over 20 years of process improvement experience, working with nonprofits, government, education, military and the for-profit sector. She teaches Lean and Six Sigma at the University of California-San Diego (UCSD), is the co-host of the podcast and video series, Just-in-Time Cafe, and is […]