In the webinar, he explains how he merged the approach of Lean Six Sigma and other improvement methods from the corporate world with the vision, mission and values for a humanitarian organization into one consolidated approach.
He describes the five elements of process excellence: effective, efficient, appropriate to the stakeholders (respectful and flexible), empowering (local solutions) and continuously improving.
He goes through the 7 habits of process excellence, which are:
- Organize the area
- Make work visual
- Standardize work
- Eliminate waste (8 forms of waste)
- Prevent mistakes (FMEA, mistake proofing)
- Make work flow (single piece flow, kanban, level loading)
Scientific and Creative Approach
- Solve problems (PDCA, DMAIC, Toyota Kata)
He shares examples of NGOs and small and medium enterprises (SMEs) applying Lean to their organization.
He also has a call to action to those interested in volunteering with NGOs, nonprofits and SMEs in developing countries.
Watch the video below, or go to https://www.youtube.com/watch?v=33ne3Ekum2U
You can also access an article he wrote about the 7 habits for ASQ’s Quality Progress magazine.