Ron Pereira from Gemba Academy interviews a new hire to his organization, Alen Ganic, former Lean improvement specialist with the City of Grand Rapids, Michigan.
They discuss his previous experience working 14 years in Grand Rapids in various departments implementing process improvement. He talks about focusing Lean efforts from the customer’s perspective, the importance of measuring improvements, and the importance of celebrating quick wins.
He shares the history of Lean in Grand Rapids, how the mayor discovered lean and brought it to the city. He discusses his specific work in the Water department. He also gives recommendations on how the listener can get started and ultimately sustain a lean initiative (even in government or nonprofits), and what you can do when you’re stuck in middle management.
You can watch the YouTube video (only audio), or download the podcast episode at https://blog.gembaacademy.com/2024/03/28/ga-521-celebrating-quick-wins-with-alen-ganic/