In the city of Denver, the Clerk & Recorder’s Office, the City Attorney’s Office and City Council wanted to streamline the way contracts are approved after a customer survey showed that 49% of respondents were dissatisfied with the contract process duration.
The departments decided to change their process from using ordinances, to instead using resolutions for contracts and leases which ensures proper oversight of the process.
This process change resulted in:
- The time between initiating a contract/lease and citizens receiving those services was decreased by 10 days
- The time saved in this new process allows contractors to begin work on new projects 38 percent faster
- A $5 million economic impact in Denver