In 1993, the City of Coral Springs, in Florida, began its journey
to be a high-performing “municipal corporation,” a city government following a corporate management model. And, much like a business, Coral Springs is customer focused and data driven.
The city’s organizational culture is reflected in its four core values: Customer focus—demonstrate a passion for customer service
Leadership—establish an inspiring vision that creates a government that works better and costs less
Empowered Employees—empower the people closest to the customer to continuously improve the organization’s quality and services
Continuous Improvement—commit every day, in every way to getting better and better.
- In 2006, Money magazine named Coral Springs as one of the Best Places to Live. In 2005, 2006, and 2007, the city was named as one of the 100 best communities for young people by America’s Promise Alliance.
- In 2006, 93 percent of employees agreed that the organization is highly ethical, and 94 percent agreed that the city’s commitment to integrity has been clearly communicated to all employees.
- Over the last 10 years, the crime rate per 100,000 people has decreased by nearly half. For cities with populations between 100,000-499,999, Coral Springs has the lowest crime rate in the state and the fourth lowest crime rate in the nation.
Read the entire article at https://www.nist.gov/system/files/documents/baldrige/publications/Coral_Springs_Profile.pdf