After receiving many calls from angry taxpayers who were forced to pay extra interest and penalties on their mortgages. Mortgage payment deadlines were being mailed, but due to
This is a podcast hosted by the Institute of Industrial and Systems Engineers (IISE). The presenters are Brion Hurley (a board member of the Sustainable Development Division located
Quality professionals possess a unique skill set that can be used to prevent problems outside of their organizations. The author shows how applying quality tools, such as Pareto
Just-in-Time Cafe hosts interview John Dickson, the COO of Spokane County in the State of Washington. In Spokane County, since 2014, they’ve had over 500 improvement projects. He’ll
Episode 191 of Gemba Academy podcast is an interview with Renée Smith, a Lean Transformation Services Director for the State of Washington. Renée shared her fascinating findings on fear,
This case study describes how the state of Washington implemented two key operational efficiency strategies for government — performance management and employee-driven process improvement. The effort, called Results
Heath Tecna brought in Impact Washington for a large Lean Training and implementation program funded partially through the Job Skills program. The Lean enterprise project encompassed all areas
To provide support for the vision of the “Best Run Government,” King County in Washington (near Seattle) felt that integrating Lean and process improvement concepts was a necessity.
Peter Hutchinson, managing director of Accenture’s public services strategy, was a keynote presenter at the 5th annual Washington State Government Lean Transformation Conference. The conference, hosted by Washington
There was a point when Washington State sent out $50,000 checks to 165 small cities under 5,000 population to fund street resurfacing. Streets cannot be resurfaced fully and economically for
