South Carolina’s Department of Health and Human Services (DHHS) decided to redesign the enrollment and eligibility determination process for all Medicaid programs administered in the state. Unnecessary interactions (from redundant customer visits, calls, and mail) were negatively impacting the agency’s ability to keep up with their work. DHHS selected Change & Innovation Agency (C!A) to help design, […]
Using your improvement skills for social good. Humanitarian engineering, social services engineering, skills based volunteering, sustainable engineering
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