Kymberly Epperson and Darlene Schlueter set out to streamline the food event registration process at UC San Diego to ensure campus compliance, food safety and higher customer satisfaction. After research, Kymberly and Darlene found: Users reporting the online registration system to be complex and burdensome, impacting the customer experience. Big dining events, or barbecues are required […]
Kristin Kielich, a Senior Strategic Initiatives Analyst at UC San Diego, and her team of problem solvers, set out to make the hiring process faster and easier for every party involved. Their goal was to streamline and clarify the process to increase the completion of the on boarding form to 100% and ensure 100% of new […]
Due to the rapid growth of their organization, Lynne and her process improvement team sought to increase the work done in the amount of another person without being to be able to hire for said person. After initial research, Emmons found: The team was currently doing about 283 different deliverables – ranging from audits, licensing, meeting, […]