Lean Kaizen Streamlines Temporary Restricted License Application Process at Iowa DOT

Over the years, Iowa state government has been involved with numerous improvement processes, with varying degrees of success.  One improvement tool now in action in the Iowa DOT’s Motor Vehicle Division (MVD) is the Kaizen process, supported by the Iowa Department of Management’s (DOM) Office of Lean Enterprise. Mark Lowe, MVD director, says his group […]

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