The Saskatchewan Ministry of Health decided to launch lean to improve their internal operations with a focus on bringing value to customers and improve the work life for staff. Vaccines are centrally managed by the Ministry of Health. The team identified costs associated with waste from expired product and exposure to unsafe temperatures totalled almost […]
The City of Grand Rapids, Michigan, has embarked on a lean journey that has freed up limited resources and improved customer service. Lean success stories at manufacturers and other businesses in the region, including a local hospital, caught the ears of both Mayor George Heartwell and City Manager Kurt Kimball. After further research, and conversations […]