When the Covid-19 pandemic began, the Excise and Licenses (EXL) department of the City and County of Denver was hard at work identifying what they needed to innovate to adapt to the current circumstances. They had a Rapid Improvement Event focused on streamlining and reorganizing their EXL Shared Drive. The Action Plan The Rapid Improvement […]
In 2012, the Department of Excise & Licenses began serving frozen yogurt to customers in the department’s lobby. The idea: people are in for a long wait so they might as well have some frozen yogurt to make the experience less miserable. Today that frozen yogurt machine is long gone because wait times have been […]