Carleton University hosted two successful pilot projects using the Lean formula that led to immediate improvements in their Graphic Services Department and Admissions Department. The Graphic Services Department wanted to run more efficiently and increase their production. With input and engagement received directly from staff, the employees’ suggestions for change were very successful. After implementing […]
Staff from the Transit and Muni Customer Service (MCS) divisions of San Francisco Municipal Transportation Agency (SFMTA) embarked on a journey to improve the process by which it responds to employee-related feedback. Over a series of four rapid improvement meetings, the project team improved the process by: Creating standard guidelines for processing key types of […]
Written by Brion