In Louisville, Kentucky, Greg Fischer, businessman and Six Sigma Black Belt, became mayor in 2010. He initiated the transformation of public service through two strategic actions:
- LouieStat: An organizational performance review program that uses the total quality management approach of plan, do, check, act (PDCA) for problem-solving.
- Office of Performance Improvement (OPI): A centralized team initially charged with training and project management support for 24 agencies, agency chiefs, directors and a group of analytical employees called Performance Partners. (Performance Partners are analogous to what other organizations typically call Green Belts or Black Belts.)
OPI and Performance Partners work together on department improvement projects within the LouieStat program. LouieStat highlights a department’s performance using key process metrics. Problem-solving is a responsibility of the Performance Partners with OPI guidance.
Improvements to the training approach resulted in more than 500 employees giving OPI a rating of 9.5 out of 10. More strategically, over 15 projects were commissioned following training – including six new visual boards and six applications of 5S. The projects for visual boards and 5S were accomplished in less than one month per project, and the cost avoidance savings totaled $299,520.