In the wake of Hurricane Katrina, Mark Novak quickly joined a disaster relief trip to help rebuild communities in Mississippi. He soon found out there were many frustrating aspects of the process that needed to be addressed; supplies were scarce or late to arrive, communication of problems were accomplished too late in the day, work assignments were incomplete or not assigned correctly, teams were left idle for hours with no work, etc. Mark knew the relief teams could have done more good with the limited time they had. He used After Action Reviews and other Lean Six Sigma tools to make improvements in managing the teams disaster relief efforts.
You can read more about this story in the book, “Lean Six SIgma for Good: Lessons from the Gemba (Volume 1)”.