This is an interview with Jess Schamberger, who is the Vice President of Operations at Goodwill of the Heartland in Cedar Rapids, Iowa.
She discusses some of the lean and Six Sigma improvements implemented in the donation receiving area, as well as the light manufacturing services they provide to local businesses.
They facilitated 26 improvement events over the past 3 years, and 17 5S events in the retail backroom area. They were able to reduce floor space, better organize their work areas, reduce time to process donations, improve visual controls, and improve quality, improve customer satisfaction, and save thousands of dollars.
Listen to the entire interview at: http://leansixsigmaenvironment.org/index.php/ec-043-lean-six-sigma-successes-at-goodwill-of-the-heartland/