Lean and Six Sigma in the Service Industry at West Texas A&M University with Bryan Glenn – Interview with Gemba Academy


Ron Pereira and Bryan Glenn, from West Texas A&M, discuss how Lean and Six Sigma are creating incredible value for their university and its employees.

He discusses successful projects at WTAMU to reduce time and waste for students, such as paperwork reduction in student housing applications, along with a reduction in voucher printing that saved $12,000.

Watch on YouTube at: https://www.youtube.com/watch?v=AdnPyulJsaA


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