The Controller’s Office Human Resources team in the city of San Francisco, conducts standardized exams for all accounting job applicants in the City. Administering the exam is labor intensive, time-consuming, error prone and requires keen oversight and review. The HR team partnered with the Lean Team to strengthen their processes.

Over a series of four rapid improvement meetings, the project team improved the process by:

• Consolidating documents in exam packets
• Updating exam invites to convey procedures and expectations
• Standardizing exam proctor roles during an exam
• Streamlining the registration process for candidates
• Adding signage to minimize wait time
• Designing a new cellphone intake process for exams

RESULTS

After measuring their improvements, they captured these results:

• Exam preparation time went down by more than half from over 4 hours to less than 2 hours
• Removing the need to prep exam-approved pencils eliminated a day’s worth of extra work
• Registration time for 200 candidates on exam day went down from 45 minutes to 25 minutes

Read the entire article at https://cityperformanceleanprogram.weebly.com/uploads/1/4/0/3/14037181/1-pager_for_con_hr_exams_final.pdf