A kaizen event was performed at the Elderbridge Agency on Aging. The goal of the event was to streamline the process to 90% accuracy within one year, and reduce duplication of client intake information by 50%.
The team mapped the current state value stream map (VSM) of the process, then brainstormed all duplicate tasks. The team reduced down the opportunities list by prioritizing each one by impact and difficulty.
As a result of the event, the team developed a plan to reduce the total number of steps, total delays, delay time, decisions, loop backs, hand offs, and lead time (between 50-90% each).
Download the event report out: IDA-Elderbridge-Data-Flow-Report-Out-2015-10-30