Lean Six Sigma for Good

Using your improvement skills for social good. Humanitarian engineering, social services engineering, skills based volunteering, sustainable engineering

City of Fort Collins Recognized for Income-Qualified Assistance Program Improvements

1 min read

The City of Fort Collins in Colorado (USA) has been on a continuous improvement journey since 2010. They made great progress on their Income-Qualified Assistance Program (IQAP) to help residents pay their utility bills, and were recognized as the 2020 winners of the IISE Excellence in Sustainable Development Award.

Starting with a baseline of 10% participation in the utility payment assistance program, they wanted to increase participation to 75%. Rework related to the application process was 40%, which created at least one hour of effort to correct.

You can also listen to the podcast interview

Copyright BPI © All rights reserved. | Newsphere by AF themes.