Pete Iengo and Jamie Gaskill from the City of Fort Collins (Colorado, USA) worked on an improvement project on the Income-Qualified Assistance Program (IQAP) to help residents pay their utility bills. For their efforts, they were recognized as the 2020 winners of the IISE Excellence in Sustainable Development Award.
Starting with a baseline of 10% participation in the utility payment assistance program, they wanted to increase participation to 75%. Rework related to the application process was 40%, which created at least one hour of effort to correct.
Watch the video interview with presentation slides below