The team wanted to improve the Illinois Tollway’s hiring process that was 95% paper-based and would take over 10 months to fill a position. They were also facing
After receiving many calls from angry taxpayers who were forced to pay extra interest and penalties on their mortgages. Mortgage payment deadlines were being mailed, but due to
Halte Werk is a Dutch company that awards social benefits to the unemployed. Thanks to lean thinking, they were able to radically transform the service they offer them.
The Sustainable Development division of the Institute of Industrial and Systems Engineers (IISE) holds an annual service volunteer project with a nonprofit prior to each annual conference. For
Getting Home by Lynn McCartney and Zack Rosenburg is a wonderful book that tells the story of a very special lean journey. After Hurricane Katrina had left thousands
Kern County, located in the southern end of the San Joaquin Valley of California, was facing serious budget challenges. This triggered Kern County’s General Services to reevaluate the
Rise Against Hunger is an international hunger relief nonprofit organization founded in 1998 that distributes food and life-changing aid to the world’s most vulnerable, mobilizing the necessary resources to
The City of Coral Gables (FL) IT department worked together on response times and efficiencies with a Lean Six Sigma improvement project. The process empowered their team to
On Thursday May 23rd, the Peak Team hosted the first ever Peak Academy Awards, an event meant to highlight and celebrate over 250 innovators and process improvements across
by Zack Rosenburg When we (Liz McCartney and I) first realized that sustaining continuous improvement in our work required us to become an organization of problem solvers, we
