This case study describes how the state of Washington implemented two key operational efficiency strategies for government — performance management and employee-driven process improvement. The effort, called Results
It is hard to miss story after story in the media about the fluctuations in the global economy and the financial difficulties facing the federal and many state
Between two and three children out of every 1,000 live births are estimated to have cerebral palsy (CP) – a permanent disability caused by brain damage that impairs
Lean government. The very idea sounds implausible. Even to the seasoned Lean practitioner, the idea of a Lean government sounds far fetched. Governments are traditionally seen as the
The 5th Annual IISE Sustainable Development Division volunteer event took place at the Greater Pittsburgh (PA) Community Food Bank on May 20, 2017. Read about last year’s volunteer
Heath Tecna brought in Impact Washington for a large Lean Training and implementation program funded partially through the Job Skills program. The Lean enterprise project encompassed all areas
One of our most fantastic stories is about our partnership with Trinity Rescue Mission (TRM), and increasing participation in their Lifeline program. After careful study of the program
