American Red Cross event-based volunteers spend an average of 2 1/2 hours getting trained for a number of different jobs. For many, this is burdensome – volunteers want to help, not spend that much time in a classroom. American Red Cross was faced with the question of how to harness that local community spirit and give these volunteers a great experience? Toyota has helped them learn and adapt basic concepts of the Toyota Production System (TPS) with the goal of maximizing the utilization impact and improving the personal experience of event-based volunteers.
Read more at: http://www.tssc.com/nfp-arc.asp